We help government and community organisations to work better with the people they serve.

No more decisions behind closed doors. No more public outrage from frustrated communities. No more meetings dominated by a few loud voices.

We’ll help you build genuine relationships with your communities and stakeholders so you can take action together.


Simplifying complexity with…


Leaders in structured codesign and engagement

Marlborough Smart+Connected - winner of the EDNZ Best Practice Award for Inclusive Growth and the EDNZ 2019 Best Practise Premier Award

Since 2013, Business Lab has partnered with Marlborough District Council to enable the implementation of its economic development strategy - called Smart+Connected.

Through our structured codesign and engagement process, more people got ‘hands-on’ in making change happen in their community or industry. Learn more in our case study>>

EDNZ Award for Marlborough Smart+Connected
The Marlborough Smart+Connected programme places Marlborough District Council at the forefront of inclusive growth practice in New Zealand… with a focus on inclusivity and participation by industries and communities in structured co-design processes.
— Pam Ford, Chair of Economic Development New Zealand


The Engagement Canvas is a ‘plan on a page’ that takes hours, not weeks, to complete.

It covers all the key strategic considerations for an engagement project.

And because it’s all on one structured page, it’s easy to get valuable feedback on your strategy.

If you don’t know where to start with your engagement planning, or you’re tired of writing 40 page engagement plans, the Engagement Canvas is for you.

Create your own user feedback survey

Let’s work together

When you work with us, we’ll treat you like you’re part of our team - not just a client.

We’ll get to know what makes you tick. We’ll listen and learn alongside you. And we’ll respect you by speaking our mind. We think that’s important when working on big challenges together.

Our team is a diverse group of strategists, facilitators and communicators. All joined by a common vision of connecting people for a stronger society.


Expand your engagement expertise