Business Lab

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Ep 1 - Rethinking Your Service Delivery Model, with David Hammond

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Rethinking your service delivery model, with David Hammond

Today’s guest: David Hammond

If you’ve ever wondered what it’s like to be the CEO of a local council, ask David. He’s taken that role in three different local councils, and now focuses his attention on sourcing, selecting and shaping leaders with Sheffield Recruitment. Plus, he’s a Director here at Business Lab.

David has a unique perspective to share on how organisations can shift their service delivery model from one of command and control, to one that devolves more power to those who are directly affected by your work.

You can contact David on LinkedIn or though the Contact Us page on our website.

In today’s episode, you’ll learn

  • What you need to watch out for as power gets handed to centralised agencies during the COVID lockdown

  • How you might enable communities to take ownership of their futures

  • How a story of community empowerment on the Thames Coromandel might support changes in your local community

  • What are the two key leadership traits you need to thrive in this time of uncertainty.

Resources mentioned on the show


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This is the podcast for public sector professionals who want to increase their collective impact by moving beyond consultation.

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